The need to give brilliant customer experiences has unquestionably never been as important as it is in present consumer-driven world.

According to Bain & Company, a customer is multiple times more likely to take their business to a competitor if a problem they cause with your brand is service-related versus price-related. Considering how much time and money you put into acquiring these customers in the first place, guaranteeing they receive top-notch support when they need ought to be at the top of your priority list.

The following legitimate you might ask is, what support channels should I be providing to…


As with any SaaS organization, your annual contract value or ACV is going to dictate which strategies make the most sense to acquire customers. This means that with a higher annual contract value, you can spend more on expensive Google Ads, for example. Inbound lead generation strategies are more important for SaaS businesses with lower ACV that cannot justify the high cost of outbound lead generation. Even for a higher ACV, inbound is more sustainable and gives you more options in addition to outbound channels.

In this post we will look at six strategies that, in our experience, can successfully…


Would you like to lead and motivate your customer service team but you don’t know how?

Leading team’s and motivation has a huge impact on your customers’ satisfaction. Don’t underrate the power of your customer service team. They are the backbone of your company’ success.

As a leader, motivating your customer service team is one of your top priorities. After all, motivation directly affects the productivity and satisfaction of your entire team, which influences the quality of work produced — and that impacts your customer relationships.

Most of the companies know that customer service is a crucial component of any…


Science is one of the more tricky if not difficult subjects to study and hence it isn’t a cakewalk to score good marks in science. Other subjects can be dealt more easily by just mugging up but science particularly relies more on conceptual understanding, to be able to solve numerical, one word, diagrams a lot of thorough understanding is needed. In this post, we look at some important topics and chapters and how to approach the various chapters in science. The best way to approach this subject would be to focus more on visualization for example if we take a…


As the world faces new challenges created by an uncommon global crisis, many organizations are awakening to the reality that business change can happen anywhere, at any time. And while organizations will be unable to control crises, what they can do is ensure they’re prepared to viably and productively lead their teams through those difficult times, emerging stronger on the other side.

The pandemic has highlighted just how rapidly things can change. Businesses have been compelled to change from conventional on-site operations to remote working approaches. The truth is that many organizations, and managers, have been completely unprepared for these…


Outsourcing customer support is a means of providing quality services to customers in a bid to lower costs and increase efficiency. Companies that are experiencing rapid growth and an expanding customer base are usually attractedby it. As they grow bigger, the volume of customer support requests they handle increases, hence outsourcing becomes a better option for handling customer support services.

There are many advantages that businesses can get from outsourcing customer support. Below I have discussed the top 5 advantages —

Lower Cost of Operations

The cost of hiring employees, paying for their training, and of course their salaries can…


Connecting customers is a challenge at the best of times — in the era of the pandemic, even more so. People are being forced to do work from home, avoid gatherings, and many businesses have shut down their physical shops altogether to go fully digital.

While social distancing (or, even better, “physical distancing” according to the World Health Organization), connecting and retaining customers without the usual face-to-face interaction may be tough. Even if your business already has a presence online, you’ll probably still need to power up your digital connection with customers. …


Customer support services is the vital for not only a growing organization, but also for established corporate. Providing a product or delivering a service is not enough. Helping customers to ensure that they do not encounter any problem with purchased products or services is important for customer retention. Providing 24/7 customer support is not possible for any growing organization. It is best for them to outsource support. This not only ensures continued support, but also provides expert experience to customers who can rely on their knowledge. It’s a simple formula that makes sense:

Excellent Customer Support => Customer Satisfaction =>…


Outsourcing customer support service is sometimes more efficient than hiring and training a new team member.

When someone mentions outsourcing of customer support service, the image of those big call centers often comes to mind from a scene in the movie Outsourced.

Customer Support service is one of the important parts of any organization. If an organization is not able to keep customers happy and satisfied, then no matter how good quality products and services it has to offer, the organization would never be able to achieve high sales growth.

Explaining the any products and services that the company has…


Are you struggling to provide personalized chat support to your customers? Are you looking to save marketing costs, increase conversions and sales, and build a long-term relationship with customers?

Then, it is the right time to employ chat support for your business. Chat provides real-time convenience and gratification to your customers. Outsourcing live chat support services can free up your time to focus on your core activities and also save costs.

Why do you want live chat support?

Live chat support allows you to give quick answers to questions about your products, solve customer problems faster and assure your customers…

David Clark

David is a freelance author-cum-blogger. He has experience in writing content for different verticals which majorly includes digital marketing, and technology..

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